Bud Weismiller Flowers
Refund & Return Policy
Our Love It Guarantee
Every arrangement from Bud Weismiller Flowers is backed by our Love It Guarantee. If the recipient is not delighted with the flowers we deliver, we will replace the arrangement at no charge — no questions asked.
We stand behind our craftsmanship and the quality of every bloom we send out. Your satisfaction is our top priority.
How to Request a Replacement
If you are not satisfied with your order, please contact us within 24 hours of delivery:
Please include your order number and a brief description of the issue. A photo is helpful but not required. We will arrange a replacement delivery as quickly as possible.
Cancellations
All sales are final. We do not offer refunds due to cancellations. Because every arrangement is made fresh to order and work begins immediately after your order is placed, cancellations cannot be accommodated once the order has been submitted.
If you have an urgent concern, please call us as soon as possible at (252) 412-7858 and we will do our best to assist you.
Refunds
If a rare situation arises where we decide it is fair to issue a refund, the refund will be issued exclusively in the form of store credit. No cash or credit card refunds will be available.
Store credit may be approved in the following situations:
- We were unable to complete delivery due to an error on our part
Approved store credit will be issued within 5–7 business days and can be applied to any future order.
Love It Guarantee Exceptions
We are unable to offer refunds in the following situations:
- Incorrect delivery address provided by the customer
- Recipient refused delivery
- Recipient was unavailable and arrangement was safely left at the location
- Dissatisfaction based on personal color or style preference that was not communicated at the time of ordering
In these cases, we will still work with you to find a resolution — please reach out and we'll do our best to make it right.
Flower Longevity
Fresh flowers are perishable. Longevity depends on proper care, temperature, and environment. We include care instructions with every delivery. If flowers arrive visibly damaged or wilted, please contact us within 24 hours with a photo and we will make it right.
Questions?
We're always happy to help. Please don't hesitate to reach out: