Refund & Return Policy

Our 100% Satisfaction Guarantee

Every order from Bud Weismiller Florist and Flower Delivery is covered by our 100% Satisfaction Guarantee. If your arrangement is not what you ordered, arrives damaged or wilted, is missing items, or is never delivered, you choose the resolution: a free replacement or a full refund to your original payment method.

We do not ask you to return the flowers. Fresh flowers are perishable and cannot be shipped back, so there are no return shipping costs and no restocking fees, ever.

Our Love It Guarantee

Every arrangement from Bud Weismiller Florist and Flower Delivery is backed by our Love It Guarantee. If the recipient is not delighted with the flowers we deliver, we will replace the arrangement at no charge — no questions asked.

We stand behind our craftsmanship and the quality of every bloom we send out. Your satisfaction is our top priority.

Refund & Replacement Window

Because fresh flowers are perishable, please contact us within 48 hours of the delivery date for any quality, freshness, or accuracy issue. Requests made within 48 hours are eligible for a replacement or a full refund.

We will still help with care advice after 48 hours, but a refund cannot be guaranteed once that window has passed.

How to Request a Refund or Replacement

Contact us within 48 hours of delivery and include your order number, the delivery date, and a short description of the issue. A photo is helpful but not required.

We reply within 1 business day, and approved claims are resolved within 2 business days.

How Refunds Are Issued

Approved refunds are issued to the original payment method — the credit or debit card used at checkout. Card payments are processed securely by Square, and the refund typically appears on your statement within 5 to 10 business days, depending on your bank.

If you would rather receive store credit than a card refund, just tell us and we are happy to do that instead. Store credit can be applied to any future order.

Cancellations & Order Changes

You may cancel or change any order free of charge until 12:00 PM Pacific on the business day before your scheduled delivery. Cancellations made by that time are refunded in full to your original payment method.

Same-day and rush orders begin production immediately, so they can no longer be cancelled once design has started. Our 100% Satisfaction Guarantee still applies to every same-day order.

Undelivered Orders

If we are unable to complete your delivery — for example, our driver cannot reach the address and we cannot reach you or the recipient — we will notify you and offer a redelivery date. If we cannot deliver at all, you receive a full refund, including any delivery charge.

When a Refund Is Not Available

There are a few situations where we are unable to offer a refund or a free replacement:

• An incorrect or incomplete delivery address was provided at checkout
• The recipient refused the delivery
• The recipient was unavailable and the arrangement was left in a safe location, as described in our delivery policy
• The concern is a personal color or style preference that was not communicated at the time of ordering
• The issue is reported more than 48 hours after delivery
• Damage results from not following the included care instructions, such as no water, direct sun, or heat exposure

Even in these cases we will always work with you toward a fair resolution — please reach out and we will do our best to make it right.

Substitutions & Seasonal Availability

Flowers are a seasonal product. When a specific bloom or vase is unavailable, we may substitute it with one of equal or greater value while keeping the style, color palette, and price of the arrangement. Normal seasonal substitution is not grounds for a refund.

Freshness & Flower Longevity

Fresh flowers typically last 5 to 7 days with proper care. Longevity depends on water, temperature, and environment, and care instructions are included with every delivery. If flowers arrive visibly damaged or wilted, contact us within 48 hours with a photo and we will make it right.

Policy Scope

This policy applies to every order placed on budweismiller.com or by phone, and all prices are in US dollars. It does not limit any rights you may have under applicable law. We may update this policy from time to time; the version published on this page at the time of your order applies.

Contact Us

Our team is available 24/7 to help with any order question or refund request:

• 📞 (252) 412-7858
• ✉️ customercare@budweismiller.com
• 📍 Bud Weismiller Florist and Flower Delivery, 912 Pomander Point Place, Henderson, NV 89012