Shipping & Returns

Delivery Policy

  • A standard flat rate of $15 applies per order.
  • We are open Monday through Sunday.
  • Orders received before 1 p.m. PST can be delivered the same day.
  • Orders received after 1 p.m. PST will be delivered the following day or scheduled after.
  • We make deliveries between 9 a.m. and 6 p.m.
  • We service most of the Las Vegas Valley.
  • If no one is at the delivery address, we will attempt to contact the recipient.  If the recipient is unavailable, we will leave the delivery at the delivery address.  
  • We will contact you if there are any issues with the order.

      Return & Exchange Policy

      Return Eligibility:  We want our customers to be delighted with their purchases from Bud Weismiller. If you are not entirely happy with your order, please review the following criteria to determine if your purchase is eligible for a return:

      Damaged or Defective Products: Contact us immediately if your flowers or plants arrive damaged or unsatisfactory; we will gladly assist you.

      Incorrect Items: If you receive the wrong flowers or a different product from what you ordered, we will arrange for a replacement or a refund.

        Return Timeframe:  Damaged or Defective Products: Please notify us within 24 hours of receiving your order to report any damage or defects. We may require photo evidence to process your claim promptly.

        • Incorrect Items: If you receive a faulty item, please get in touch with us within 24 hours of receiving your order.

        How to Initiate a Return:  To initiate a return, please follow these steps:

        • Contact our customer service team via customercare@budweismiller.com within the specified timeframe.
        • Provide your order number and a detailed description of the issue, along with any necessary photographic evidence.

           Return Resolution:  Upon receiving your return request, we will:

          • Review the information and images provided.
          • Depending on the nature of the issue, we will either arrange for a replacement or store credit.
          • We will try our best to process your return promptly. 

            Non-Returnable Items:  Please note that the following items are generally not eligible for return:

            • Flowers or plants have been in the customer's possession for more than 24 hours.
            • Items that have been tampered with or altered in any way.
            • Items with visible signs of wear and tear that were not present upon receipt.

              Contact Information:  If you have questions or need assistance with your return, please get in touch with us via customercare@budweismiller.com.

              Changes to the Return Policy:  We reserve the right to change or update our return policy. Any changes will be posted on our website, and the effective date will be updated accordingly.

              FAQs

              What flowers do you specialize in?

              We specialize in bud vase arrangements (height of 6"-10") and bundles (height of 16" - 20"). We do offer bespoke services for most of life's events. Please contact us at customercare@budweismiller.com. If we can't assist you, we will point you in the direction of an alternative vendor!

              What is the best way to contact you?

              It is best to contact us via email at customercare@budweismiller.com.

              What days and hours are you open?

              We are open 24/7 in the true spirit of Las Vegas life. Feel free to text, call or email us with your floral needs!

              Can I make a change to my order?

              Most orders are processed immediately by our florist and delivery team. If the arrangement hasn't been assembled, we can make a change for a similarly priced item. If the arrangement has already been assembled, we cannot make any changes.

              Do you offer substitutions?

              While we do our absolutely best to provide exactly what is listed on our website, Mother Nature likes to send us for a loop sometimes. Shades, colors, and even varieties may differ. Please do your best to enjoy the arrangement you receive. And, if you can't, please contact us, and we will do our best to make it right!

              Is there an offer code or coupon code I can use for online purchases?

              We don't discount our products that often. However, if we do, coupon codes are generally published in our email blasts. Sign up for our mailing list so you don't miss out!

              Can you deliver at a specific time to a funeral?

              We are here to serve our community, and we will do everything within reason to get items to the funeral home when necessary. Please give us as much detail as you can when ordering. We will call you with any questions or concerns.

              What areas do you deliver to?

              We delivery to most areas in the Las Vegas valley including Henderson, Summerlin, North Las Vegas, Boulder City, Seven Hills, and others. If you have issues when checking out, please email us.

              How are shipping and delivery charges determined?

              We have flat rate shipping of $15 per delivery address.

              Is in-store pick up available for orders purchased online?

              No, we do not off in-store pickup.