Return Eligibility: We want our customers to be delighted with their purchases from Bud Weismiller. If you are not entirely happy with your order, please review the following criteria to determine if your purchase is eligible for a return:
Damaged or Defective Products: Contact us immediately if your flowers or plants arrive damaged or unsatisfactory; we will gladly assist you with an exchange.
Incorrect Items: If you receive the wrong flowers or a different product from what you ordered, we will arrange for a replacement.
Return Timeframe:
Damaged or Defective Products: Please notify us within 4 hours of receiving your order to report any damage or defects. We may require photo evidence to process your claim promptly.
Incorrect Items: If you receive a faulty item, please get in touch with us within 24 hours of receiving your order.
How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer service team via customercare@budweismiller.com within the specified timeframe.
- Provide your order number and a detailed description of the issue, along with any necessary photographic evidence.
Return Resolution: Upon receiving your return request, we will:
- Review the information and images provided.
- Depending on the nature of the issue, we will either arrange for a replacement.
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We will try our best to process your return promptly.
Non-Returnable Items: Please note that the following items are generally not eligible for return:
- Flowers or plants have been in the customer's possession for more than 4 hours.
- Items that have been tampered with or altered in any way.
- Items with visible signs of wear and tear that were not present upon receipt.
Contact Information: If you have questions or need assistance with your return, please get in touch with us via customercare@budweismiller.com.
Changes to the Return Policy: We reserve the right to change or update our return policy. Any changes will be posted on our website, and the effective date will be updated accordingly.
